Privacy Policy

Last updated: November 21, 2025

SPLNDR operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).

SPLNDR is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de identified so that it cannot identify or be reasonably linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

Contact details, including your name, address, billing address, shipping address, phone number, and email address.

Financial information, including credit card or debit card details, payment information, transaction details, form of payment, payment confirmation, and related payment data.

Account information, including your username, password, security questions, preferences, and settings.

Transaction information, including items viewed, added to cart, added to wishlist, purchased, returned, exchanged, or canceled, as well as past transactions.

Communications with us, including information you provide when contacting customer support.

Device information, including information about your device, browser, network connection, IP address, and other identifiers.

Usage information, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you when you create an account, visit or use the Services, communicate with us, or otherwise provide your personal information.

Automatically through the Services, including through cookies and similar technologies.

From service providers who help enable our technology and operations.

From partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes.

To provide, tailor, and improve the Services, including processing payments, fulfilling orders, managing accounts, arranging shipping, handling returns and exchanges, remembering preferences, sending account notifications, enabling reviews, and personalizing your shopping experience.

For marketing and advertising, including sending promotional communications and showing advertisements based on your activity on the Services or other websites.

For security and fraud prevention, including authenticating accounts, providing secure payments, detecting fraudulent or illegal activity, and protecting the integrity of our Services. You are responsible for keeping your account credentials secure.

To communicate with you, including providing customer support, responding to inquiries, and maintaining our business relationship.

For legal reasons, including complying with applicable law, responding to lawful requests, enforcing policies, and protecting our rights and users.

How We Disclose Personal Information

We may disclose your personal information in certain circumstances, including:

With Shopify, vendors, and service providers who perform services on our behalf, such as payment processing, analytics, customer support, cloud storage, fulfillment, and shipping.

With business and marketing partners to provide advertising and promotional services. Depending on your location, you may have the right to opt out of targeted advertising.

When you direct, request, or consent to disclosure, including shipping products or using social media integrations.

With affiliates or within our corporate group.

In connection with business transactions, legal obligations, or to protect the Services and the rights of our users.

Relationship With Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information to provide and improve the Services.

Information you submit may be transferred to and processed in countries outside your place of residence. Shopify may use information from your interactions with our store, other merchants, and Shopify to provide enhanced features.

Shopify is responsible for processing this information and responding to requests related to it.

To learn more, visit the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Third Party Websites and Links

The Services may include links to third party websites or platforms. We are not responsible for the privacy, security, accuracy, or content of those sites.

Information shared on public or third party platforms may be visible to others. Our inclusion of links does not imply endorsement.

Children’s Data

The Services are not intended for use by children. We do not knowingly collect personal information from individuals under the age of majority.

If you believe a child has provided us with personal information, please contact us to request deletion.

Security and Retention of Your Information

No security measures are perfect, and we cannot guarantee complete security. Information transmitted to us may not be secure while in transit.

We retain personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on where you live, you may have the right to access, delete, correct, or receive a copy of your personal information, as well as manage communication preferences.

If you reside in the UK or European Economic Area, you may also have the right to object to or restrict processing and withdraw consent where applicable.

You may exercise your rights by contacting us. We may need to verify your identity before processing requests.

We will not discriminate against you for exercising your rights and will respond as required by applicable law.

Complaints

If you have concerns about how we process personal information, please contact us.

You may also have the right to lodge a complaint with your local data protection authority. For the EEA, a list of supervisory authorities is available online.

International Transfers

We may transfer, store, and process personal information outside your country of residence.

When transferring data outside the UK or EEA, we rely on approved transfer mechanisms such as Standard Contractual Clauses unless the destination country provides adequate protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

Email: contactus@splndr.co.uk
Address: 1 Winterberry Way, Nantwich, ENG, CW5 7NZ, GB

For the purposes of applicable data protection laws, SPLNDR is the data controller of your personal information.