Refund Policy

We have a 30 day return policy, which means you have 30 days after receiving your item to request a return. All Splndr pieces are exquisite limited edition items, therefore returns are only accepted if there is a manufacturing fault with the item or if the wrong item was sent.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at contactus@splndr.co.uk. Returns must be sent to the following address once approved:

1 Winterberry Way
Nantwich
CW5 7NZ
United Kingdom

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can contact us at contactus@splndr.co.uk for any return related questions.

Please inspect your order upon reception and contact us immediately if your item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Certain items cannot be returned, including perishable goods such as food, flowers, or plants, custom or personalized products, personal care or beauty products, and hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about a specific item.

We do not accept returns on sale items or gift cards.

The fastest way to ensure you receive the item you want is to return the item you currently have. Once the return is accepted, you may place a new order for the replacement item.

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing a justification. Returned items must be in the same condition as received, unworn or unused, with tags attached and in original packaging. Proof of purchase is required.

We will notify you once we receive and inspect your return and let you know whether the refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at contactus@splndr.co.uk.